Thanks for shopping at Labelled Clothing
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
After you’ve received your order, you have 14 calendar days to return an item.
Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health & Hygiene, and wear and tear.
Please make sure any returned item is still in the original packaging with all tags attached.
Before sending your items back, please contact us to notify us of your intent to return your items with your Full Name, Order Number, and the details of all the item(s) you wish to return and why. Our friendly customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, at the top of this page, fill in the required details on the ‘Contact Us’ page.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within 5 working days of the return being approved.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
Clearance/Sale Items
Items bought on sale cannot be refunded or returned and will simply be forwarded back to sender.
Please also ensure that you keep your postal receipt from the post office once your items have been shipped back to us. Your proof of postage (receipt) will need to be kept in a safe place, as you will need this as proof of your return. If you are unable to present your receipt upon request as proof of postage Labelled Clothing reserves the right to refuse a refund.
If the customer fails to provide a receipt of proof of postage upon request, Labelled Clothing reserves the right to refuse a refund for the item. Labelled Clothing is not liable if any losses incurred when returning your item back for replacement. The item is the customers responsibility until it is received back at our warehouse. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed, or used in any way of falls outside our given time frame for returns), your item will be refused and returned to sender.
By returning your items, you, the customer has acknowledged and agreed to cover any costs involved in order to issue a refund of your goods. The customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
